Platform Terms and Conditions for Naseh

Naseh is the provider of the Platform. The Platform may display our legal name, address, contact details, electronic contact address, commercial registration details, and any required licensing or supervisory information in an accessible and continuous manner through the Platform, including on the website footer, contact page, legal notice page, checkout page, or account area.

You represent that you have legal capacity to accept these Terms and to use the Platform under applicable law. If you create an account, you must provide accurate, complete, and current information and keep it updated.

You are responsible for maintaining the confidentiality of your login credentials and for all activities carried out through your account, except to the extent caused by our failure to maintain reasonable security measures.

The Platform enables users to access the services, products, content, features, and functionality that Naseh makes available from time to time. Any specific service descriptions, service scopes, technical specifications, subscription plans, pricing, and delivery or performance arrangements shown on the Platform form part of the applicable order, subscription, booking, or service flow.

We may modify, improve, suspend, or discontinue any part of the Platform where reasonably necessary for maintenance, security, legal compliance, technical improvement, or business operations.

Where the Platform allows a user to place an order, subscribe, request paid services, or conclude an electronic contract, the relevant pre-contract information presented during the ordering flow forms part of the transaction. This may include:

• the technical steps required to conclude the contract;
• provider identity details;
• a description of the essential characteristics of the services or goods;
• pricing, including whether taxes, fees, or delivery costs are included;
• payment, delivery, and performance arrangements;
• the period for which the offer or price remains valid;
• any available cancellation rights; and
• whether the contract will be stored by Naseh and whether the user can access, store, or reproduce it.

A contract is formed only when the Platform confirms acceptance of the relevant order, subscription, or request, or when Naseh begins performance, whichever occurs first, unless a different step is expressly stated in the relevant ordering flow.

Where users submit orders or requests electronically, the Platform will provide reasonable means for users to identify and correct input errors before final submission.

Naseh will acknowledge receipt of the relevant order or request without undue delay by an appropriate electronic communication, screen confirmation, email, dashboard notification, or equivalent electronic method.

You agree to:

• use the Platform only for lawful purposes;
• provide accurate information when requested;
• refrain from interfering with the Platform’s security, integrity, performance, or availability;
• refrain from uploading, posting, transmitting, or distributing unlawful, infringing, defamatory, harmful, misleading, or malicious content;
• refrain from introducing viruses, malware, automated scraping tools, bots, or other harmful code except where expressly authorized;
• comply with any acceptable-use rules, service-specific policies, and posted instructions.

You must not use the Platform in any manner that infringes the rights of Naseh, other users, or third parties.

If the Platform allows users to submit, upload, generate, store, or share content, you remain responsible for the legality, accuracy, and rights-clearance of that content.

You grant Naseh a non-exclusive, worldwide, royalty-free license to host, store, copy, process, transmit, and display user-submitted content solely as reasonably necessary to operate, secure, support, improve, and provide the Platform and related services to you.

We may remove, restrict, or disable access to content where we reasonably believe it violates these Terms, applicable law, third-party rights, or Platform security requirements.

Fees, charges, subscription prices, billing cycles, payment methods, due dates, taxes, and any delivery or implementation charges will be stated on the Platform, in the applicable order flow, or in a separate service order or statement of work.

Unless otherwise stated:

• fees are payable in the currency stated at checkout or in the order flow;
• payments are due immediately upon order confirmation for consumer-facing online transactions;
• recurring subscriptions renew for the stated billing period unless cancelled in accordance with the applicable plan terms; and
• you authorize Naseh and its payment service providers to process payments using the selected payment method.

Naseh may suspend access to paid services for overdue amounts, subject to any mandatory rights available under applicable law.

Naseh will provide the Platform and any related services with reasonable care and skill. Where support levels, response times, service windows, or service deliverables are stated on the Platform or in the relevant service description, Naseh will use reasonable efforts to perform accordingly.

Delivery or performance timelines are estimates unless expressly stated otherwise. If applicable law gives the user a right to terminate for substantial delivery delay, those mandatory rights are preserved.

Where mandatory Qatar consumer e-commerce rules apply, nothing in these Terms excludes any non-waivable cancellation, termination, refund, repair, replacement, return, or delay-related rights available to consumers under applicable law. In particular, where applicable, consumers may have a right to cancel or terminate certain electronic contracts within three (3) days from contract conclusion if the service has not been fully performed in a manner that achieves its purpose and the consumer has not used the delivered products, goods, or obtained any material benefit or value from them [مرسوم بقانون رقم (16) لسنة 2010 بإصدار قانون المعاملات والتجارة الالكترونية, المادة 57]. Consumers may also have a right to terminate in the event of delivery or performance delay exceeding thirty (30) days, unless another delivery or performance period was agreed, and to recover amounts paid in respect of the affected products, goods, services, or other affected contractual obligations [مرسوم بقانون رقم (16) لسنة 2010 بإصدار قانون المعاملات والتجارة الالكترونية, المادة 58].

If a specific order flow, service page, or subscription page grants broader cancellation rights than the law requires, that specific disclosure will apply to that transaction.

Subject to any non-waivable rights under applicable law, including mandatory consumer-protection and e-commerce rules, refunds will be handled in accordance with this Section, the relevant order flow, and any service-specific terms. No provision of this refund policy limits rights that cannot lawfully be excluded or restricted.

If the Platform offers paid digital services, subscriptions, advisory-support services, implementation services, downloadable content, or other paid features, the applicable product page, order flow, proposal, or statement of work may specify whether the relevant fees are refundable, partially refundable, non-refundable after commencement, or subject to pro-rated refund treatment. Unless expressly stated otherwise in writing or required by law, fees already accrued for services already performed, periods already used, completed milestones, third-party pass-through charges, and consumed usage-based services are non-refundable.

Where a refund is approved by Naseh or required under applicable law, Naseh may process the refund to the original payment method or, where legally permissible and agreed with the user, by another reasonable method. Refund processing times may depend on payment providers, card networks, banks, and intermediary systems. Unless a shorter period is required by applicable law or expressly stated in the relevant order flow, Naseh will use reasonable efforts to initiate approved refunds within a reasonable time after confirming the refund decision.

If a user believes a charge was incorrect, duplicated, unauthorized, or inconsistent with the applicable order flow, the user should notify Naseh without undue delay using the contact details provided on the Platform and include sufficient supporting information for review. Naseh may request additional information reasonably necessary to investigate the request, help prevent fraud, verify entitlement, and determine the appropriate remedy, which may include correction, re-performance, service credit, replacement access, partial refund, or full refund, as appropriate in the circumstances and subject to applicable law.

For goods or deliverables supplied through the Platform, if a product is defective, non-conforming, or unfit for the purpose for which it was contracted, mandatory consumer rules may entitle the consumer to return the item, obtain a refund, replacement, or free repair, as applicable [قانون رقم (8) لسنة 2008 بشأن حماية المستهلك, المادة 5; قرار وزير الأعمال والتجارة رقم (68) لسنة 2012 بإصدار اللائحة التنفيذية للقانون رقم (8) لسنة 2008 بشأن حماية المستهلك, المادة 10].

Without limiting any mandatory consumer rights, Naseh may distinguish between: (a) subscription fees for future service periods not yet commenced; (b) fees for services already performed; (c) one-time setup, onboarding, implementation, customization, or advisory-support work; (d) third-party costs incurred for the user; and (e) usage-based charges already consumed. Unless otherwise stated in the applicable order flow or required by law, refunds for recurring subscriptions cancelled mid-cycle will take effect from the next billing cycle and the current paid period will remain available until its end, while one-time setup, implementation, customization, advisory-support, and usage-based charges already performed or consumed are non-refundable.

Refund requests should be submitted through the contact details or support channels identified on the Platform, together with the user’s name, account details, transaction reference, date of charge, amount disputed, and a brief explanation of the reason for the request. Submission of a refund request does not by itself guarantee approval, charge reversal, or suspension of payment obligations where the charge was validly incurred, but Naseh will review the request in good faith and in accordance with applicable law, the relevant order flow, and the circumstances of the transaction.

For the avoidance of doubt, refunds, credits, reversals, or goodwill adjustments do not convert the Platform into a legal practice, legal consultancy, or legal-advice service. Any payment made through the Platform is for access to the relevant technology, content, workflow, administrative support, or other described service offering, and not for regulated legal representation or individualized legal advice unless expressly covered by a separate written engagement signed by the relevant parties.

All intellectual property rights in and to the Platform, including software, text, graphics, designs, databases, trademarks, logos, audio-visual content, and underlying technology, are owned by or licensed to Naseh unless expressly stated otherwise.

Subject to compliance with these Terms, Naseh grants you a limited, non-exclusive, non-transferable, revocable right to access and use the Platform for its intended purpose.

You must not copy, modify, distribute, reverse engineer, decompile, frame, mirror, republish, scrape, or create derivative works from the Platform except as permitted by law or with Naseh’s prior written consent.

Your use of the Platform is also subject to Naseh’s Privacy Notice and any applicable data-processing terms presented on the Platform.

If you are using the Platform on behalf of a business, you must ensure that any personal data, confidential data, or regulated information submitted through the Platform is processed lawfully and with appropriate authority.

For any AI-enabled or AI-facing functionality made available through the Platform, users must not upload confidential or personal data to third-party AI tools through or in connection with the Platform unless expressly authorized and protected by appropriate safeguards. This clause reflects Naseh’s internal governance standard and may be supplemented by service-specific rules.

The Platform may integrate with or link to third-party websites, tools, hosting providers, payment processors, communication tools, or software. Naseh is not responsible for third-party services except to the extent required by applicable law.

Use of third-party services may be subject to those providers’ own terms and privacy notices.

Naseh does not guarantee uninterrupted or error-free availability of the Platform. Scheduled or emergency maintenance, outages, cyber incidents, connectivity failures, and third-party service interruptions may affect availability.

Naseh will take commercially reasonable technical and organizational measures appropriate to the nature of the Platform to help protect its systems and user data.

To the fullest extent permitted by applicable law, the Platform is provided on an “as is” and “as available” basis, except where specific service commitments are expressly stated.

Naseh does not warrant that the Platform will always be uninterrupted, secure, error-free, or suitable for every user purpose. Any legal information, guidance, recommendations, automated output, or generated content made available through the Platform is provided for general informational purposes only, subject to the scope and limitations stated on the Platform, and must not be relied on as legal advice, legal consultation, or as a substitute for obtaining advice from a qualified lawyer or licensed legal adviser in the relevant jurisdiction. Use of the Platform does not by itself create a lawyer-client, attorney-client, fiduciary, or legal-retainer relationship between Naseh and any user unless expressly agreed in a separate written engagement signed by the relevant parties.

Naseh is not a law firm, legal practice, or licensed legal adviser merely by operating the Platform. The Platform is a technology-enabled information and service platform and, unless expressly stated otherwise in a separate written engagement, does not provide regulated legal representation, legal consultation, legal opinion, or legal-advice services. Users remain solely responsible for obtaining independent advice from a qualified lawyer, advocate, or other licensed professional where their circumstances require legal analysis, regulated representation, filing strategy, rights assessment, court or tribunal advice, or advice tailored to their specific facts.

Users acknowledge and agree that purchasing a subscription, paying a fee, booking a session, requesting a document, using an automated feature, or receiving a response through the Platform does not by itself mean that Naseh is acting as their lawyer, legal consultant, legal representative, or retained legal adviser. Any such relationship will arise only if expressly established under a separate written engagement that clearly identifies the scope of regulated legal services, the responsible qualified professional where required, and the applicable commercial terms.

Nothing in these Terms excludes any warranty or liability that cannot lawfully be excluded.

No content, response, template, document, automated output, recommendation, workflow, search result, matching result, or communication made available on or through the Platform should be understood as establishing a solicitor-client, lawyer-client, attorney-client, fiduciary, advisory, or professional-services relationship, and no user should act or refrain from acting solely on the basis of Platform content without considering whether formal legal advice is required for the matter concerned.

To the fullest extent permitted by applicable law, Naseh shall not be liable for any indirect, incidental, consequential, special, punitive, or loss-of-profit damages arising out of or in connection with the Platform.

To the fullest extent permitted by applicable law, Naseh’s aggregate liability arising out of or in connection with the Platform, whether in contract, tort, statute, or otherwise, shall not exceed the total amount paid by the user to Naseh for the relevant service giving rise to the claim during the 12 months preceding the event giving rise to liability, or QAR 1,000 where no fee was paid.

The limitations in this clause do not apply to fraud, wilful misconduct, death or personal injury caused by negligence where such exclusion is unlawful, breach of non-excludable statutory rights, or any other liability that cannot be limited under applicable law.

You agree to indemnify and hold harmless Naseh, its affiliates, officers, employees, and contractors from and against claims, losses, damages, liabilities, costs, and expenses arising from your unlawful use of the Platform, your breach of these Terms, or your infringement of third-party rights, except to the extent caused by Naseh’s own breach, negligence, or misconduct.

Naseh may suspend or terminate access to the Platform, in whole or in part, if:

• you materially breach these Terms;
• this is reasonably necessary to protect the Platform, other users, or third parties;
• required by law, court order, regulator, or competent authority; or
• the relevant service is discontinued.

Where reasonably practicable, Naseh will provide notice and an opportunity to remedy before termination for breach.

Users may stop using the Platform at any time and may cancel any cancellable account or subscription through the means made available on the Platform, subject to any applicable minimum term or transaction-specific conditions.

Naseh may amend these Terms from time to time. Updated Terms will be posted on the Platform with their effective date.

If a change materially affects user rights or obligations, Naseh will take reasonable steps to bring the change to users’ attention before it takes effect, unless immediate change is required for legal, regulatory, or security reasons.

Continued use of the Platform after the effective date of the updated Terms constitutes acceptance of the revised Terms, to the extent permitted by law.

You agree that notices, disclosures, acknowledgments, and other communications may be provided electronically, including by email, dashboard message, pop-up notice, posted notice on the Platform, or other electronic means permitted by law.

Naseh will not be liable for delay or failure in performance caused by events beyond its reasonable control, including acts of God, governmental action, war, terrorism, civil unrest, labour disputes, utility failures, internet or telecommunications outages, cyberattacks, pandemics, or failures of third-party infrastructure.

You may not assign or transfer your rights or obligations under these Terms without Naseh’s prior written consent.

Naseh may assign or transfer these Terms or any rights under them to an affiliate or in connection with a merger, reorganization, sale of business, or transfer of relevant assets, provided this does not materially reduce any mandatory consumer protections.

If any provision of these Terms is held invalid, unlawful, or unenforceable, the remaining provisions will remain in full force and effect to the extent permitted by law.

A failure or delay by Naseh in exercising any right or remedy does not constitute a waiver of that right or remedy.

These Terms, together with any applicable order flow, service description, subscription plan, privacy notice, and any transaction-specific terms presented on the Platform, constitute the entire agreement between Naseh and the user in relation to the Platform use covered by them.

These Terms and any non-contractual obligations arising out of or in connection with them shall be governed by the laws of the State of Qatar.

Any dispute arising out of or in connection with these Terms shall be subject to the exclusive jurisdiction of the competent courts of the State of Qatar, unless applicable mandatory consumer law requires otherwise.

Questions, complaints, cancellation requests, and legal notices may be sent using the contact details made available on the Platform.

These Terms are effective from the date they are published on the Platform.